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CRISIS COMMUNI­CATION

Success through the crisis

There is the gradual crisis and the sudden crisis. When they occur, things quickly become serious. A strategy is needed to defuse and manage negative events with communicative measures. In this way, a crisis can even become an opportunity.

Ice hockey national coach Patrick Fischer coaching his team

Using the crisis as an opportunity


If you suddenly and completely unexpectedly find yourself in a media crisis, the most important thing is to be able to communicate quickly and transparently. We prepare you for the emergency in good times. The goal: to master the crisis when it is there.

"It takes 20 years to build a good reputation and five minutes to ruin it." – Warren Buffett

SUCCESSFULLY NAVIGATING DIFFICULT TIMES WITH CRISIS COMMUNI­CATION AND CRISIS MANAGEMENT

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Prepare for the crisis

Crises come gradually or suddenly. We set out possible crisis scenarios in a matrix. The key is to prepare for possible crises in good times and then act quickly and professionally when worst comes to worst. In addition, we know from many years of journalistic experience what is relevant for the media and what questions they ask during a crisis.

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Build crisis strategy

Experience has shown the right strategy determines success. Only if you know exactly how you want to react and act in the event of a crisis can a crisis be used as an opportunity. The development of a sound crisis strategy and the organization of the exact preparation are indispensable.

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Define wording

Crises require clear and rapid communication. Messages and wordings are defined accordingly, media releases prepared and timelines recorded. In case of an emergency, the right document is already at hand.

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Media Coaching

An appearance in the media offers a great opportunity. Especially in a crisis situation. Through our media coaching, we help our clients to successfully master their public appearance even in a crisis situation and to use it as an opportunity.

Together we master the crisis

Those who use good times to prepare for bad times can successfully navigate crises. With many years of experience in crisis management, we know the important measures required for successful crisis communication:

  • Setting goals and preparing preventive measures
  • Creating and analyzing a crisis matrix and types of crises
  • Emergency management
  • Crisis management and crisis organization
  • Crisis communication
  • Media training and on-camera training
Janine Geigele holding her laptop, laughing
Janine Geigele wearing an orange dress, sitting on the grandstand of a stadium

Crisis Communication

We look forward to hearing from you.

Contact us